Refund policy

At Mooneh, our products are carefully prepared and packed to ensure they reach you in the best possible condition. Due to the nature of our food products, all sales are final once an order has been received by the customer.

Order Cancellations
You may request to cancel your order before it has been received. Please contact us as soon as possible with your order details. If the order can still be cancelled, we will confirm the cancellation with you.

Returns & Refunds
For food safety and hygiene reasons, we do not accept returns or exchanges once an order has been received, and we do not provide refunds for delivered orders simply because the customer changes their mind or no longer wants the product.

Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or visibly compromised, please do not accept the delivery from the shipping company. Refuse the delivery and contact Mooneh as soon as possible to inform us that the order was not accepted and explain the reason.

Once an order has been accepted and received from the shipping company, it will be considered delivered, and we cannot accept returns or issue refunds.

Please inspect your order carefully before accepting the delivery.

Mooneh — From Our Home to Yours.